Policies

Minimum Order        $150.00

Returns

Claims for damages must be reported within 5 working days of receipt shipment.

If you've received an item that seems defective or is damaged, please let us know so we can replace it for you. Once we have a photo of the damages and verify that it is defective, we'll immediately send a replacement.

No return merchandise will be accepted without prior authorization from Twelve Stone Art. Claims for damages must be reported within 5 working days of receipt shipment. All orders are shipped UPS ground, or USPS unless otherwise specified. Please allow 1 to 2 weeks for delivery. Due to the natural imperfections of our products each piece is unique in appearance.

Shipping

Quoted shipping cost does not include shipping to Hawaii/Alaska.
Please call us at (714) 986-6370 if you are ordering from Hawaii/Alaska.

We use the following shipping carrier:
- UPS Ground – to anywhere in the U.S. except Hawaii and Alaska.
- USPS Priority Mail Flat Rate – for small orders to Hawaii and Alaska.
For larger order, please call us at (714) 986-6370 to get a quote.